Log a Support Ticket
Logged Issues
Issue #: Issue – 56
Issue: Bug report
email contact link not working
Logged by: Kaye Healey
Priority: Medium
Status: Submitted
Notes/Updates
Date | Notes |
---|---|
22/10/2024 |
Issue #: Issue – 57
Issue: Bug report
Location pin drop doesn’t link to a map
Logged by: Kaye Healey
Priority: Medium
Status: Cancelled
Notes/Updates
Date | Notes |
---|---|
30/10/2024 |
DY: I checked with Jo on this and Jo confirmed that we shouldn’t include RYALT physical address on the website. I have therefore removed the address altogether and reformatted the page. |
Issue #: Issue – 58
Issue: Change Content Request
The audio mentions programmes and programmes are mentioned further down. But the menu refers to Our services. Should be one or the other.
Your voice sounds great btw.
We can remove all references to camp.
If you want a third service on the home page could that be ‘Train to become a literacy coach’ or could the section on camps be changed to Youth Literacy? But put Find a literacy coach (not tutor) as the first option.
The audio gives too much information about the page for a student.
And the link for students is not visible while it is playing and the audio does not describe the icon next to the words. I’d suggest that another button be right under the speaker button and that the first thing you say is ‘If you are looking for help with your reading and writing, click on the button below this one (the one with a little hat on it) to go to our student hub. If you would rather call us, then click on the last button below, the one with a picture of a phone. ‘ Either that or tell them to scroll down till they see the words ‘I’m a Student ‘ with the icon of a little hat next to it, and then click on that.
By all means continue after that with a general description of the page for near-sighted people. But our highest priority has to be people who can’t read and write well.
I love the simplicity and clean lines of the page and think there are no problems for other users.
Logged by: Jo Poland
Priority: Medium
Status: Submitted
Notes/Updates
Date | Notes |
---|---|
30/10/2024 |
Issue #: Issue – 59
Issue: Change Content Request
Please can you add the Community Networks Association as a sponsor
Logged by: Jo Poland
Priority: High
Status: Submitted
Notes/Updates
Date | Notes |
---|---|
30/10/2024 |
Issue #: Issue – 60
Issue: Change Content Request
Incorrect name on Friend of RYALT page. See screenshot
Logged by: Jo Poland
Priority: Medium
Status: Submitted
Notes/Updates
Date | Notes |
---|---|
30/10/2024 |
Issue #: Issue – 61
Issue: label in receipt
the donate system works really well.
Do wonder about the label “Donation Name’ in the receipt. I think if it is possible to change that to Donation Type it would be more accurate. With the word ‘name’ I expect to see the donor name.
Logged by: Jo Poland
Priority: Low
Status: Submitted
Notes/Updates
Date | Notes |
---|---|
30/10/2024 |
Issue #: Issue – 62
Issue: updated handbook to attach
Updated guide attached
Logged by: Jo Poland
Priority: High
Status: Complete
Notes/Updates
Date | Notes |
---|---|
26/11/2024 |
DY – Updated as requested. |
Issue #: Issue – 63
Issue: Change Content Request
Any chance of displaying thumbnail images in the Hall of fame?
Pat Poland is a past trustee.
Logged by: Jo Poland
Priority: Low
Status: Complete
Notes/Updates
Date | Notes |
---|---|
26/11/2024 |
Have updated Pat Poland. I have left the thumbnail images as these are past supporters and the code will need to be rewritten to include them. Let me know if this is a critical requirement. |