Log a Support Ticket
Logged Issues
Issue #: Issue – 35
Issue: Bug report
09 number not linked
Speaker on right side of the page not working/ linked
Logged by: Kaye Healey
Priority: Medium
Status: Submitted
Notes/Updates
| Date | Notes |
|---|---|
| 07/10/2024 |
Issue #: Issue – 36
Issue: Bug report
Team links not working/ added – Milli, Byambaa, Mereanna, Vijay, Barry, and none of the advisors
Speaker and phon link on the right side of page not linked
Logged by: Kaye Healey
Priority: Medium
Status: Submitted
Notes/Updates
| Date | Notes |
|---|---|
| 07/10/2024 |
Issue #: Issue – 37
Issue: Bug report
Guide to Dyslexia learners link not working – have to click the picture to link
Read along stories link has the same issue
English for adults link goes to ‘not found’
Logged by: Kaye Healey
Priority: Medium
Status: Submitted
Notes/Updates
| Date | Notes |
|---|---|
| 07/10/2024 |
Issue #: Issue – 38
Issue: Bug report
No link for becoming a supporter
Logged by: Kaye Healey
Priority: Medium
Status: Submitted
Notes/Updates
| Date | Notes |
|---|---|
| 07/10/2024 |
Issue #: Issue – 39
Issue: Feature request
Issue Testing
Logged by: David Yates
Priority: High
Status: Submitted
Notes/Updates
| Date | Notes |
|---|---|
| 07/10/2024 | |
| 07/10/2024 |
Test Note |
Issue #: Issue – 40
Issue: Feature request
Test Issue
Logged by: David Yates
Priority: High
Status: Submitted
Notes/Updates
| Date | Notes |
|---|---|
| 07/10/2024 |
Issue #: Issue – 41
Issue: Feature request
Test Issues
Logged by: David Yates
Priority: High
Status: Submitted
Notes/Updates
| Date | Notes |
|---|---|
| 07/10/2024 |
Issue #: Issue – 42
Issue: Feature request
Test issue
Logged by: David Yates
Priority: High
Status: Submitted
Notes/Updates
| Date | Notes |
|---|---|
| 07/10/2024 |
Issue #: Issue – 44
Issue: Bug report
Test issue
Logged by: David Yates
Priority: Medium
Status: Submitted
Notes/Updates
| Date | Notes |
|---|---|
| 07/10/2024 |
Issue #: Issue – 45
Issue: Donor dahsboard view
Clicked the link/ button to see my donor dashboard and message appeared asking for my email.
Screen now ‘stuck’ with the message to check my email, but no way off the screen.
No email to my inbox yet either.
Logged by: Lydia Richards
Priority: Medium
Status: Testing
Notes/Updates
| Date | Notes |
|---|---|
| 11/10/2024 |
Email has arrived (in Spam), I can now click on donor dashboard and it opens – not sure what the expected functionality is. |
| 14/10/2024 |
The donor dashboard functionality is designed to be passwordless so that the donor doesn’t have to login to the site as a user. Instead the links to donor dashboard request verification through their email service. I have created a video which explains this in more detail. Let me know if this addresses the issue you have raised? https://www.dropbox.com/scl/fi/4is885cl4vn1p1eri4y0t/Donation-Dashboard-Video.mov?rlkey=3ekddcsabkhd25faifsvjuw0p&dl=0 |